Updated: July 22, 2022
When you download, install or use Xingtianwa online education platform APP products and any accompanying documents (if any), including updates or upgraded versions provided to you (updates or upgrades provided to you under other agreements other than this agreement) Except for the upgraded version) (hereinafter collectively referred to as "Xingtianwa Online Education Platform"), please be sure to carefully read the following terms agreed in this agreement.
Unless you have signed other agreements with Hangzhou Tianwa Network Technology Co., Ltd. (hereinafter referred to as the "Company") regarding the use of the Xingtianwa online education platform, your use of the Xingtianwa online education platform is governed by this "Xingtianwa Online" The Education Platform User Service Agreement (hereinafter referred to as "this Agreement") is bound by the terms and conditions.
Please read the following terms carefully. On the premise that you agree and accept all the terms of this agreement, the company grants you the legal use authorization of Xingtianwa online education platform. If you are a minor, please review and judge whether you agree with this agreement accompanied by your legal guardian. The behavior of minors using Xingtianwa online education platform is deemed to have been approved by the legal guardian. If you do not agree to accept all the terms of this agreement, you have no right to register, log in or use the services involved in this agreement, and your download, installation, use of Xingtianwa online education platform, etc. means that you will voluntarily abide by this agreement and other relevant rules of Xingtianwa online education platform, and are fully subject to the unified management of Xingtianwa online education platform.
Xingtianwa online education platform has the right to adjust this agreement from time to time according to business needs, and publish the adjusted agreement on the company's official website or Xingtianwa online education platform APP. If you do not agree with the adjusted agreement, you You should stop using Xingtianwa online education platform, otherwise, if you continue to use the services provided by Xingtianwa online education platform after the company adjusts this agreement and announces it, it is deemed that you agree to abide by the adjusted agreement.
1. Users must download, install and use the Xingtianwa online education platform through legal channels (including but not limited to major application markets and the official website of Xingtianwa online education platform). This is your authorization to use the Xingtianwa online education platform. premise.
2. Once the user registers or logs in to use the Xingtianwa online education platform, it is deemed that the user agrees to the company's customer service personnel to contact him by phone.
3. The service content enjoyed by users in the Xingtianwa online education platform is provided by the company according to the actual situation, and has the right to add, delete, modify, or adjust from time to time
4. The communication traffic fee incurred when using the Xingtianwa online education platform shall be borne by the user.
5. Users should keep their account numbers and passwords properly, and may not transfer, lend, rent, sell or share them for others to use. Otherwise, Xingtianwa Online Education Platform has the right to temporarily suspend or permanently seal this account according to the actual situation. When the user's account or password is used without authorization, the user should immediately notify Xingtianwa Online Education Platform, otherwise without authorization. The authorized use behavior is regarded as the user's own behavior.
6. The company has the right to adjust the service content provided by the Xingtianwa online education platform at any time, including but not limited to adding, deleting, and modifying the service content of the Xingtianwa online education platform. Once the service content of the Xingtianwa online education platform occurs Add, delete, modify, Xingtianwa online education platform will prompt on the relevant page; if the user does not agree with the relevant changes and modifications, you can cancel the already obtained services and stop using; if the user continues to use the Xingtianwa online education platform to provide service, it is deemed that the user has accepted all changes and modifications. Unless otherwise expressly agreed, the user's use of the new service content in the Xingtianwa online education platform will also be bound by the terms of this agreement.
7. The services provided in the Xingtianwa online education platform are divided into free services and paid services. For the service content provided free of charge at this stage, the company reserves the right to change it into a paid service at any time according to the company's policy adjustments. If such changes occur, the company will inform the user in advance, and if the user does not agree, they can stop using the service. For the charged service content, the company has the right to determine the price of such services and adjust it from time to time. The adjusted price will be announced on the Xingtianwa online education platform. If the user does not agree with the adjusted price, the user can Stop paying for the paid service after the originally purchased paid service expires. If the user continues to purchase the paid service after the company adjusts the price and announces it, it is deemed that the user agrees to the adjusted price.
8. If the user is not satisfied with the paid service, he has the right to terminate the service. The user needs to apply on the client side or call the customer service number (400 611 0100) within the specified time to apply for termination of the service and refund. The refund amount is calculated according to the refund rules announced on the client side, and the company reserves the right to adjust it from time to time according to business development. The refund rules will be published on the client side; if the refund rules published by the client side are inconsistent with the stipulations in this agreement, the client side shall prevail. Among them, users who purchase live classes are only entitled to apply for a refund for courses that have not started live broadcast, and cannot apply for refunds for live classes that have been consumed; users who purchase 1-on-1 tutoring need to refund the unused time within the validity period of the package. Submit a refund application; refunds for other paid services purchased are executed in accordance with the rules announced on the platform. If the user uses other preferential methods such as coupons or discounts as stipulated in Article 1, paragraphs 8 and 9 of this agreement when purchasing paid services, when the user applies for a refund in accordance with this paragraph, the user is not entitled to such coupons. or discount to apply for a refund or compensation. The company has the right to retain all the usage information of the users whose services have been terminated, and the company still has the right to exercise the rights stipulated in this agreement and pursue the legal responsibilities of the users for violations of this agreement and related regulations during the use of paid services.
9. The company will provide preferential policies or carry out preferential activities for paid services from time to time. Such preferential policies or preferential activities are subject to the real-time information on the Xingtianwa online education platform. Users know and recognize that the company has the right to decide whether to Providing preferential policies or conducting preferential interactions, as well as the content, conditions and validity period of preferential policies or preferential activities, may be adjusted or terminated from time to time.
10. If the user obtains other preferential methods such as coupons or discounts for related paid services through legal means, the user knows and recognizes that such coupons or discounts must meet certain conditions before they can be used. The instructions for using the coupons or the instructions for using the discounts published on the Xingtianwa online education platform shall prevail. The coupon or discount will not be cashed (that is, not directly exchanged for cash), no change will be given (that is, if the order amount is less than the amount of the coupon, the remaining amount of the coupon will be invalid), expired and invalid; the coupon or discount can only be used by the same user account, It is strictly forbidden to sell, transfer or share. If the company finds that there are other preferential methods such as selling, transferring or sharing coupons or discounts, the coupons or discounts will be invalidated, and the company has the right to ban account according to the seriousness of the situation, and We reserve the right to pursue legal responsibilities of relevant responsible persons.
11. The company prohibits reselling, selling, renting, lending, transferring user accounts, coupons or discounts and other preferential methods in any form, as well as using third-party channels (that is, non-Xingtianwa online education platform official channels) to recharge school coins. Once the behavior is identified, the company will take measures including but not limited to banning accounts, banning IPs, and pursuing legal responsibilities of relevant responsible persons.
The Xingtianwa online education platform has a special review team to supervise and review the behavior of users using the Xingtianwa online education platform. Users can also report inappropriate content found during use by reporting. Once cheating and publishing behaviors that violate the regulations of Xingtianwa online education platform are found, we will deal with the illegal users within 24 hours.
(1) Cheating behaviors include but are not limited to obtaining points through unfair and unfair means, exploiting system loopholes to obtain discounts or making abnormal use, illegally selling coupons, and using third-party channels (that is, non-Xingtianwa online education platform official channels) Recharge school coins, etc. For the judgment of cheating, the company reserves the right of final interpretation. Special attention: any form of self-questioning and self-answering, scoring, transferring, and sending points are all cheating behaviors.
(2) The punishment for cheating refers to all points, discounts, purchased courses, etc. obtained through illegal behavior, and the cheating income will be fully deducted. Once the suspected cheating behavior is preliminarily confirmed, the login accounts of all relevant users involved in the suspected cheating behavior will be deducted points and banned for a limited time as appropriate. If the circumstances are serious, they will be permanently banned or even criminally prosecuted. The content published on the Xingtianwa online education platform by the publisher of the suspected cheating content (whether cheating or not) will be dealt with seriously, and if the circumstances are serious, all the questions posted on the Xingtianwa online education platform will be deleted.
(1) During the use of Xingtianwa online education platform products, the company has the right to delete questions and answers, comments, posts, etc. that do not comply with laws and regulations, department rules, public order and good customs, and the company believes that it is not related to Xingtianwa online education platform products and services. Or user content that is considered inappropriate and unreasonable, including but not limited to, containing pornographic, violent, terrorist content, advertising nature, containing reactionary content, containing personal attack content, containing content that violates ethics and morality, malicious, boring , involving illegal and criminal content, as well as other content that violates the law and the management system of Xingtianwa online education platform.
(2) Corresponding punishment method After the question is deleted, the questioner's points will be deducted from 0 to 20 points as appropriate. After the reply is deleted, the respondents' points will be deducted from 0 to 10 points as appropriate. After the post is deleted, the points of the poster will be deducted from 0 to 5 points as appropriate. Points will not be deducted separately for replies and comments deleted due to the deletion of the question/original post. If the circumstances are serious, they will be punished with double deductions, limited-time bans, and permanent bans as appropriate.
(1) You shall ensure that the account you register, log in and use complies with the relevant Chinese laws and regulations, the "Internet User Account Name Management Regulations", and the provisions of this Agreement. The company has the right to review the registration information such as the account name, avatar and profile that you have registered, logged in and used. You must ensure that the user account name, avatar, profile and other information you use to log in to the software shall not contain any illegal or bad information, and there is no illegal or bad information. In the case of defrauding account name registration with false information; you should ensure that the user account name you use to log in to Xingtianwa Online Education Platform shall not be the account name registered by an affiliated institution or social celebrity.
(2) If you use false information to defraud your account name to register, or your account avatar, profile and other registration information contains illegal and bad information, the company has the right to take measures such as notice to correct within a time limit, suspend use, cancel registration, etc.; if you fraudulently use If an affiliated organization or social celebrity registers an account name, the company has the right to cancel your account and report to the Internet information content authority.
(3) When the user cheats, publishes advertisements, publishes pornographic and reactionary content, publishes uncivilized content, plagiarizes, imitates the ID of the management personnel, uses it to impersonate the management personnel or destroys the image of the management personnel, imitates or steals the personal signature of the ID of others, publishes If the content contains content or format that seriously affects the browsing of netizens, or there are other things that disrupt the order of Xingtianwa online education platform, or affect the normal operation of Xingtianwa online education platform, the company has the right to delete its corresponding account. In severe cases, the corresponding IP will be banned as appropriate.
(4) Xingtianwa online education platform provides account cancellation function, which can be realized in "Xingtianwa online education platform"-"My"-settings-cancel Xingtianwa online education platform account. After the account is cancelled, the data in the account cannot be recovered, including but not limited to the asset information in the account such as Xuecoin, Bangbangcoin, coupons, etc.; the content of the account information will also be cleared, including but not limited to the articles published by the account , comments, etc. The cancellation cannot be undone after the operation, please apply carefully.
If you think that the questions, answers, posts, speeches or other information, materials, and content on the Xingtianwa online education platform violate laws and regulations and the relevant management regulations of the Xingtianwa online education platform, you are suspected of insulting or slandering others, or In case of infringement of your or a third party's trademark, copyright or other legal rights, you can report or complain through the "I want to complain" channel in the Xingtianwa online education platform APP, or send a complaint to the official mailbox of Xingtianwa online education platform 1159572027 @qq.com sends a notice of rights. After receiving your complaint, the company will take measures to deal with it in accordance with Chinese laws and regulations, government regulatory documents and Xingtianwa online education platform management regulations, including but not limited to removing relevant Content or blocking related links, as well as other companies deem appropriate to deal with, if the circumstances are serious, the company has the right to report to the relevant government departments.
1. The company owns the ownership of the Xingtianwa online education platform, including the intellectual property rights therein. The Xingtianwa online education platform is protected by the Copyright Law of the People's Republic of China, and users shall not delete or otherwise alter the copyright, trademark or other proprietary notices or logos attached to the Xingtianwa online education platform. Users shall not reverse engineer, decompile or disassemble the Xingtianwa online education platform, and shall not attempt to access or conduct any access or behavior to obtain the source code of Xingtianwa online education platform, and shall not issue, rent, disseminate information on the Internet, translate Xingtianwa. Tianwa online education platform software.
2. Users of Xingtianwa online education platform shall not infringe intellectual property rights including the copyrights of others and other rights. Once a legal dispute arises due to the user's questions, answers and speeches, the responsibility lies with the user himself, and has nothing to do with Xingtianwa Online Education Platform and the company.
3. For any content published by the user on the Xingtianwa online education platform, the user agrees that the Xingtianwa online education platform has free, permanent, irrevocable, non-exclusive and fully sublicensed worldwide. rights and licenses to use, reproduce, modify, adapt, publish, translate, create derivative works from, transmit, perform and display such content (in whole or in part), and/or incorporate such content into currently known or in any other form of work, media or technology developed hereafter. In addition, the user agrees that Xingtianwa Online Education Platform Company has the right to take legal action (including but not limited to litigation, reporting, lawyer's letter, etc.) on any subject's infringement.
4. The remarks of users of Xingtianwa online education platform infringe the copyright or other rights of third parties. When the third party raises objections, Xingtianwa online education platform has the right to delete the relevant content, and the objector and the user shall settle with each other. After the dispute is resolved by means of , mediation, arbitration, litigation, etc., based on this, Xingtianwa online education platform can restore the deleted content after obtaining the relevant application.
5. If the information obtained by the user from the services of the Xingtianwa online education platform is used for profit by means of copying, sending, dissemination, etc. by himself or a third party without prior permission, the relevant parties will be investigated. legal liability.
6. Without the prior permission of the company, it is prohibited to use any robot, crawler program, other automatic equipment, or manual program to monitor or copy the Xingtianwa online education platform webpage or any content contained in it. Otherwise, Xingtianwa online education platform has the right to pursue legal responsibility according to law.
7. If a third party wants to use the questions, answers or comments on the Xingtianwa online education platform, it needs to obtain the prior consent of the relevant users before using it.
1. Not guaranteed: The questions, answers and speeches of users of Xingtianwa online education platform only represent the personal views of users and have nothing to do with the company, and Xingtianwa online education platform does not guarantee the correctness, accuracy and authenticity of the answers or comments made by users. Xingtianwa online education platform is provided on an as-is basis, including defects and defects, and the company does not provide any other guarantees. The company disclaims other warranties and guarantees, whether express or implied, including, but not limited to, merchantability and fitness for a particular purpose, non-infringement, and any warranties and conditions arising from the course of dealing or commercial practice. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE COMPANY OR OTHERWISE SHALL CREATE ANY WARRANTIES AND WARRANTIES TO THE COMPANY OTHER THAN EXPRESSLY STATED IN THIS AGREEMENT.
2. Limited liability: To the maximum extent permitted by applicable law, for whatever reason, the entire liability of the company to you is the total amount of fees you pay to the company for the use of the products and services of the Xingtianwa online education platform. If the company provides Xingtianwa online education platform services to you for free, the company is not obligated to assume any compensation liability to you. Under any circumstances, the company shall not be liable for any special, incidental, punitive or indirect damages (including but not limited to data loss, loss of profits, etc.) or business losses) or purchasing substitute products, whether such liability is based on contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not the company has been advised in advance of the possibility of loss or damage. THE FOREGOING LIMITATIONS OF LIABILITY WILL APPLY EVEN IF THE LIMITED REMEDIES IN THIS AGREEMENT FAIL OF ITS ESSENTIAL PURPOSE.
3. Disclaimer: If user information is leaked, lost, stolen or tampered with due to any of the reasons listed below, the company has the right to be exempted from responsibility:
(1) Any temporary shutdown caused by government regulation affects the network Force majeure reasons for normal browsing;
(2) The reasons for any computer system problems, hacker attacks, computer virus intrusions or outbreaks;
(3) If any account or bank card information is leaked due to network security issues, this risk may cause economic losses to the user, and the user undertakes to take responsibility for the infringing party and the consequences of not being able to be held accountable;
(4) Any leakage, loss, theft or tampering of user information caused by the user's personal reasons;
(5) Other reasons that cannot be attributed to the company.
1. The company only collects users' information for the purpose of providing users with better and more personalized services, and the company attaches great importance to the protection of minors' personal information. If you are a minor, please be sure to read it carefully by your guardian This Privacy Policy, and use the Xingtianwa online education platform or provide relevant user information to the Xingtianwa online education platform with the consent of the guardian.
2. During the process of using the Xingtianwa online education platform, the company will follow the principles of legality, righteousness and necessity to collect relevant information about the user's use of the Xingtianwa online education platform, including but not limited to:
(1) Account information registered or logged in by the user, such as the phone number, name or nickname used by the user to register the account, the class, school, etc. filled in by the user;
(2) Information uploaded by users, such as user posts, comments, sharing, information filled in by users actively, or relevant information provided by users when they contact customer service of Xingtianwa Online Education Platform, etc.;
(3) Information generated by users in the process of using Xingtianwa online education platform. The company will receive and record the device-related information used by the user, such as device attribute information, device location information, device connection information, etc., according to the permissions granted by the user;
(4) Other user information collected by Xingtianwa online education platform through legal means according to user authorization.
3. The company attaches great importance to the information security of users, and will do its best to take reasonable physical, electronic and management security measures to protect user information and ensure that user information will not be leaked, tampered with, damaged or lost, including but not limited to Not limited to SSL, encrypted storage of information, data center access control, information access authority control, etc. In addition, the company will not illegally sell or illegally provide user information to others; the company will not provide the user's information to any third party, nor will it be used for any other purpose and use, except in the following cases:
(1) After the user
(2) According to the relevant provisions of the law, or the requirements of administrative or judicial institutions, to disclose to third parties or administrative or judicial institutions;
(3) The company cooperates with third parties to provide users with Xingtianwa online education platform Platform-related services or other network services, and these third parties agree to assume the same responsibility as the company to protect user privacy;
(4) Other disclosures that should be made in accordance with laws, regulations or policies.
4. This privacy statement is only a general provision. The company will issue a separate user privacy policy to regulate the collection, use and protection of user information. If the terms of this privacy statement are inconsistent with the separately published user privacy policy, the latter shall prevail.
1. If a sub-service on the Xingtianwa online education platform is accompanied by a separate use agreement, the use of the sub-service will be bound by the separate use agreement.
2. The signing, entry into force, performance and dispute resolution of this agreement shall be governed by the laws of the People's Republic of China.
3. Disputes about this agreement should be resolved through friendly negotiation. If the negotiation fails, the dispute will be submitted to the court with jurisdiction where the company is located.
4. Users can contact the company through customer service email 1159572027@qq.com for comments and suggestions on the Xingtianwa online education platform.