Updated: February 9, 2023
Hangzhou Tianwa Network Technology Co., Ltd. (hereinafter referred to as "we" or "Xingtianwa") respects and protects user privacy. When you use the services provided by the Xingtianwa APP platform (hereinafter referred to as "Xingtianwa"), we will In addition to providing services to you in accordance with the "Xingtianwa User Service Agreement", we will also follow the principles of legality, legitimacy and necessity in accordance with the "Xingtianwa User Privacy Policy" (hereinafter referred to as "this Privacy Policy"), and publicly expressly collect , using your personal information.
Please read all the terms of this Privacy Policy carefully so that you can understand the purpose, scope and method of Xingtianwa collecting and using your personal information. If you are a child, please review this Privacy Policy accompanied by your legal guardian. After the legal guardian reviews and agrees, you can use Xingtianwa and provide Xingtianwa with personal information. If you or your guardian do not agree with any content of this Privacy Policy, you should immediately stop using Xingtianwa products or services. When you use any of the services provided by Xingtianwa, you agree that we will collect, use, store and protect your relevant information in accordance with this Privacy Policy.
We are well aware of the importance of personal information to you and will do our best to protect your personal information safe and secure. We are committed to maintaining your trust in us and abide by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of minimum necessity, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. At the same time, we promise that we will take appropriate security protection measures to protect your personal information in accordance with mature security standards in the industry.
1. Scope of application
2. How we collect and use your personal information
3. How do we share, transfer and publicly disclose your personal information
4. How do you manage your own information and account cancellation
5. How we store your personal information
6. How we protect your personal information
7. Protection of minors
8. Amendments to this Policy
9. Dispute Jurisdiction
10. Contact us
1. This Privacy Policy applies to all services provided by Xingtianwa except for some specific products and services. Specific privacy policies will apply to these specific products and services.
2. It should be noted that this Privacy Policy does not apply to the services provided to you by other third parties except for sharing information with third parties confirmed by you in Article 4 of this Privacy Policy. Please be aware that: if you provide personal information to a third-party website when you browse a third-party website or use a third-party product or service, your information shall be subject to the third-party's privacy policy, and we do not assume any legal responsibility. Please be sure to read it carefully. the third party's privacy policy and confirm acceptance.
Personal information refers to all kinds of information recorded electronically or in other ways that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. Personal information of children under the age of 14 (inclusive) is sensitive personal information. include:
(1) To help you become our user, the registration information you fill in, including your phone number, is used to register, log in to Xingtianwa account to use Xingtianwa products and services, and our customer service and after-sales to provide you with consulting services , and keep your account safe. If you only need to browse and learn about Xingtianwa, you do not need to register as our user and provide the above information;
(2) In order for us to provide services to you, you need to fill in your real personal information.
(3) When you purchase products that need to be mailed or the teaching materials attached to the course or participate in our related marketing activities, the name, mailing address, contact information you provide, and even require your real-name authentication, etc.; To ensure the safety of your funds, so that you can receive transfers or gifts. If you refuse to provide such information, we will not be able to send you the products you purchased, teaching materials, gifts or transfers;
(4) When you contact us, we may save your communication or call records and content or the contact information you leave in order to help you solve problems, or record the solutions and results of related problems. Our customer service will use your account information to verify your identity with you. You may provide other information than the above information when communicating with our customer service staff.
(1) When you open the Xingtianwa app for the first time, after obtaining your authorization, we will receive and record the relevant information of the device you are using, including device attribute information (such as IMEI, IMSI, device model, operating system version) , device settings, unique device identifier and other software and hardware feature information), device connection information (such as IP address, telecom operator, access date and time, etc.), etc., to ensure the security of your account and transactions;
(2) When you open the Xingtianwa app for the first time, we will read your mobile phone status after your authorization to ensure the normal use of Xingtianwa APP application services, and more accurately locate and solve the problem during use. For problems encountered, improve and optimize the service experience of Xingtianwa APP, and ensure the security of your account;
(3) Whether you are using the Xingtianwa app or the app is in a silent/background state, we will obtain your device information after your authorization: device identifiers (IMEI, IDFA, Android ID, MAC, OAID, etc. information), which is used to implement the Jiguang push function in the application, so as to recommend more activities to you and realize the reminder function, Jiguang privacy policy link: https://www.jiguang.cn/license/privacy;
(4) In order to ensure that the application can normally receive broadcast information pushed by the client when the application is closed or running in the background, the application must use the (self-start) capability. There will be a certain frequency of broadcasting through the system to wake up the self-start or associated startup behavior of the application, which is necessary for the realization of functions and services. When you open the content push message of Xingtianwa app, it will jump to Xingtianwa app to open relevant content after obtaining your explicit consent. There is no associated startup without your consent. When you open the file downloaded within the app, the third-party APP will be started;
(5) When you enter the live classroom for the first time, upload notes, edit your profile avatar and call up the camera shooting function, we will apply for your camera permission to use for teacher-student interaction, photo check-in, and video class in class;
(6) When the interactive function is triggered during your class, we will apply for your camera permission for video interaction between students and teachers in class;
(7) When you connect to the microphone with the teacher, send a voice barrage, or follow along during your class, we will apply for your microphone permission for classroom interaction between teachers and students, voice answering, and audio recording;
(8) When you need to contact you when you participate in operational activities, we will obtain your phone permission to facilitate our customer service staff to communicate with you;
(9) When you purchase the live class service and write it into the calendar for the first time, we will apply for your calendar permission for the course sale reminder.
(1) Related to the personal information controller's performance of the obligations stipulated by laws and regulations;
(2) those directly related to national security and national defense security;
(3) Directly related to public safety, public health, and major public interests;
(4) Directly related to criminal investigation, prosecution, trial and execution of judgments;
(5) In order to protect the life and property of the personal information subject or other individuals, but it is difficult to obtain the authorization and consent of the individual;
(6) The personal information involved is disclosed to the public by the subject of the personal information;
(7) Necessary to sign and perform a contract according to the personal information subject's request;
(8) Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
(9) Necessary to maintain the safe and stable operation of the products or services provided, such as discovering and disposing of faults in the products or services;
(10) The personal information controller is a news unit, and it is necessary for it to carry out legitimate news reports.
For your information collected by us, we will anonymize it through technical means in a timely manner. On the premise of not revealing your personal information, we have the right to analyze, mine and utilize the anonymized user data, and have the right to conduct statistical analysis on the use of Xingtianwa products and use it for possible third-party information sharing.
5. Use a third party to collect and use your personal information
We provide some functions and/or services that require the use of third party technology. These third parties may collect or use some of your personal information/device permissions (including but not limited to the following). We will conduct strict security checks on relevant SDKS (or apis) and take technical measures to ensure that they handle personal information in accordance with this policy and any other relevant confidentiality and security measures.
For the third-party software tool development kit (" SDK ") we use, you can refer to the list of SDK shared with the third party:
(1) "Tencent Bugly", provided by "Shenzhen Tencent Computer System Co., LTD.", is used to "collect program crash information so as to better optimize the use experience". The permissions of the personal information device to be collected or used include: log information (including: Third-party developer custom logs, Logcat logs, and APP crash stack information), device ID (idfa), networking information, system name, system version, and country code; When the software is in the background state, the above information of you will be collected to help us carry out bug analysis and optimize product experience.
Website link: https://static.bugly.qq.com/bugly-sdk-privacy-statement.pdf
(2) "Aurora Push", provided by "Shenzhen Hesunhuagu Information Technology Co., LTD.", is used to "push relevant notifications to users in a timely manner to avoid missing important information". The permissions of personal information devices to be collected or used include: Device identifier (IMEI, IDFA, Android ID, MAC, OAID, WiFi MAC and other related information), application information (application crash information, notification switch status, software list and other related information), device parameters and system information (device type, device model, operating system and hardware related information), network information (IP address, WiFi information, Base station information and other related information), geographical location, operator, change network type, BSSID, SSID; When the software is in the background state, the above information can be collected to help improve the arrival rate of message push.
Website link: https://www.jiguang.cn/license/privacy
(3) "Xiaomi Push", provided by "Xiaomi Technology Co., LTD.", is used to "push relevant notifications to users in a timely manner to avoid missing important information". The permissions of personal information devices to be collected or used include: IMEI /OAID (applicable to Android Q or later), IMEI MD5/MEID MD5, Android ID, VAID, AAID, Your MID (applicable to MIUI system), device model, network type, device storage, device running process information, application version, SDK version, country or region Settings, and application information of push service (package name, version number, application name, first installation time, and last update time).
Website link: https://dev.mi.com/console/appservice/push.html
(4) "Huawei Push", provided by Huawei Terminal Co., Ltd. is used to "push relevant notifications to users in a timely manner to avoid missing important information". The permissions of personal information devices to be collected or used include: Device name, device identifier, device activation time, hardware model, operating system version, application program version, software identifier, device and application Settings (such as region, language, time zone, and font), geographical location, IP address, log information, location information, and application list.
Website link: https://developer.huawei.com/consumer/cn/hms/huawei-pushkit
(5) "IM SDK", provided by "Shenzhen Tencent Computer System Co., Ltd.", is used for "network connection optimization, offline push and SDK internal logic optimization". Personal information device permissions that need to be collected or used include: network connection status , Wi-Fi status, system version.
Website link: https://cloud.tencent.com/document/product/269/58094
(6)”Real-time audio and video TRTC SDK", provided by "Shenzhen Tencent Computer System Co., Ltd.", is used for "teacher-student online classroom video and voice interaction", "Android/iOS/Windows/Mac compatibility issues, crash issues to adapt configuration and analysis”, the personal information device permissions that need to be collected or used include: device identification information (IMEI number), network status, Wi-Fi status, system attributes, device model, operating system, IP address, camera, recording, sensor information , PCI ID and CPU information of the graphics card hardware device.
Website link: https://cloud.tencent.com/document/product/647/57574
(7)”Interactive whiteboard SDK", provided by "Shenzhen Tencent Computer System Co., Ltd.", is used for "Whiteboard interaction between teachers and students in online classroom", "compatibility of Android/iOS/Windows/Mac, and crash problems for adaptation and Analysis", the personal information device permissions that need to be collected or used include: operator information, Wi-Fi status, device model, and operating system.
Website link: https://cloud.tencent.com/document/product/1137/71344
(8) "wechat SDK", provided by "Shenzhen Tencent Computer System Co., LTD.", is used to "help users share content to wechat". The permissions of personal information devices to be collected or used include: Device model, operating system version, unique device identifier, battery, signal strength, software version, IP address, geographic location, service log information, and communication log information.
Website link: https://weixin.qq.com/cgi-bin/readtemplate?lang=zh_CN&t=weixin_agreement&s=privacy
(9) "Com. tencent. smtt (TBS; Tencent browser; Tencent X5 browser)", provided by "Shenzhen Tencent Computer System Co., Ltd.", does not collect any personal information, and is only used to solve problems in the use of mobile webview, enhance the stability of WebView browsing function, and optimize the user's browsing experience.
Website link: https://x5.tencent.com/docs/privacy.html
(10) "In- Ear monitor", provided by "Huawei Technologies Co., Ltd.", does not collect any personal information, and is only used to turn on/off the In- Ear monitor function on Huawei devices.
Website link:https://developer.huawei.com/consumer/cn/doc/development/Media-Guides/introduction_services-0000001053333356#section4862331393
(11) "GSON", provided by "Open Source Framework", does not collect any personal information, only parses it with json data.
Website link: https://github.com/google/gson
6. Self-startup and Associated startup description
(1) In order to ensure that the application can normally receive broadcast information pushed by the client when the application is closed or in background operation state, the application must use the (self-start) capability. There will be a certain frequency of sending broadcast to wake up the self-start or associated startup behavior of the application, which is necessary for the realization of functions and services.
(2) When you open the content push message of Xingtianwa, after obtaining your explicit consent, the relevant content will jump to Xingtianwa APP to open. There is no associated startup without your consent.
(1) Share your device information and network information to Shenzhen Tencent Computer System Co., Ltd. for verification code reception;
(2) Share your device information to the Youmeng SDK of Beijing Ruixun Lingtong Technology Co., Ltd. for sending messages (including operational activities, version updates, etc.);
(3) If you use a Huawei/Oppo/Vivo/Xiaomi mobile phone, use your Huawei/Oppo/Vivo/Xiaomi PushSDK to read your device identification number and other device information to push notifications in the notification bar;
(4) Share your IP address, browser type, language used, access date and time, software and hardware feature information, and web page records you need, device model, device identification code, operating system, resolution, and telecom operator to The mtjSDK of Beijing Baidu Netcom Technology Co., Ltd. is used for data statistics in order to provide a better service experience;
(5) Share your Crash environment: Crash information and thread stack, ROM/RAM/SD card capacity, network/language and other status App information: package name, version, process name, device information: IMEI and other device identification to Shenzhen The BuglySDK of Tencent Computer System Co., Ltd. is used to judge Crash device statistics
We will only share your personal information for legitimate, legitimate, necessary, specific and explicit purposes. We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, requiring them to process information in accordance with our instructions, this policy and any other relevant confidentiality and security measures.
(1) Disclosure to third parties with your prior consent;
(2) In accordance with the relevant provisions of the law, or the requirements of the administrative or judicial institutions, disclose to third parties or administrative or judicial institutions;
(3) When we provide services, your information may be used for identity verification, customer service, security prevention, fraud monitoring, archiving and backup purposes to prevent, detect, investigate fraud, endanger security, illegal or violate our to protect the legitimate rights and interests of you, other users, our affiliates, partners and other trusted third-party suppliers, service providers, agents and the public, and to ensure that we provide you with the security of the products and services provided;
(4) We cooperate with third parties to provide you with related services of Xingtianwa platform or other network services, and these third parties agree to assume the same responsibility as us to protect user privacy;
(5) Other disclosures that should be made in accordance with laws, regulations or policies.
(1) After obtaining your explicit consent;
(2) Disclosure based on law: We may publicly disclose your personal information when required by laws, legal procedures, lawsuits or government authorities.
(1) Related to the personal information controller's performance of the obligations stipulated by laws and regulations;
(2) those directly related to national security and national defense security;
(3) Directly related to public safety, public health, and major public interests;
(4) Directly related to criminal investigation, prosecution, trial and execution of judgments;
(5) In order to protect the life and property of the personal information subject or other individuals, but it is difficult to obtain the authorization and consent of the individual;
(6) Personal information disclosed by the subject of personal information to the public on their own;
(7) Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you exercise the following rights over your personal information:
1. Right of Inquiry
You have the right to inquire about your personal information, except for the exceptions provided by laws and regulations. You can query or edit the personal data information in your account, modify your password, real-name authentication, courier address, etc.
2. Right of Correction
When you find that there is an error in our processing of your personal information, you can modify the information through the query path.
3. Right to erasure
You may request us to delete personal information in the following circumstances:
(1) If our processing of personal information violates laws and regulations;
(2) If we collect and use your personal information without your consent;
(3) If our processing of personal information violates our agreement with you;
(4) If you no longer use our products or services, or you cancel your account;
(5) If we no longer provide you with products or services.
4. Right of withdrawal
(1) For the information provided by you personally, you can revoke your personal account "Xingtianwa-my-avatar-edit profile" "Xingtianwa-my-settings-account and security" in your personal account Personal information;
(2) For the information you have authorized us, you can revoke it in "Mobile Phone - Settings - Privacy - Permission Management". Please note that the path may be different for different devices, please refer to the instructions and guidelines of your device and system developer for details.
5. Right of cancellation
If you decide to stop using Xingtianwa, you can log out of your account. Account cancellation can be implemented in "Xingtianwa-My-Settings-Account and Security-Deleting Xingtianwa Account". After the account is cancelled, the data in the account cannot be recovered, including but not limited to the asset information in the account such as Xuecoin, Bangbangcoin, coupons, etc.; the content of the account information will also be cleared, including but not limited to the articles published by the account , comments, etc. This cancellation operation cannot be undone, please apply carefully.
In the following cases, in accordance with the requirements of laws and regulations, we will not be able to respond to your above request:
(1) Related to the personal information controller's performance of the obligations stipulated by laws and regulations;
(2) those directly related to national security and national defense security;
(3) Directly related to public safety, public health, and major public interests;
(4) Directly related to criminal investigation, prosecution, trial and execution of judgments;
(5) In order to protect the life and property of the personal information subject or other individuals, but it is difficult to obtain the authorization and consent of the individual;
(6) The personal information controller has sufficient evidence to show that the personal information subject has subjective malice or abuse of rights;
(7) Responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations;
(8) Involving commercial secrets.
The personal information we collect and generate during our operations in the People's Republic of China is stored in China in principle, and your personal information is stored in accordance with the storage period stipulated by the laws and regulations of the People's Republic of China, department rules, etc.
1. We take the security of your personal information very seriously. We strive to take all reasonable physical, electronic and management security measures to protect your personal information, and do our best to keep your personal information from being leaked, damaged or lost, including but not limited to SSL, information encryption Storage, data center access control. We also strictly manage employees or outsourced personnel who may have access to your personal information, including but not limited to taking measures such as controlling information access rights, signing non-disclosure agreements with personnel who have access to personal information, and monitoring the operation of such personnel.
2. Despite the stipulations in the above paragraph 1, please understand and understand that due to various unpredictable or unpredictable malicious means that cannot be prevented by existing technology, even if we have tried our best to take necessary protection measures, your information will still be protected. may be leaked, damaged or lost. If you find that your account number and password have been or will be leaked for any reason, you should contact us immediately so that we can take timely measures to prevent or reduce your related losses.
3. If we have a business merger, division, etc., your information will be protected by the surviving business entity, and we will notify you by announcement, text message or other written means; if our products and services stop operating If yes, we will stop collecting your information in a timely manner, and notify you by means of announcements, text messages, etc. At that time, we will delete or hide your information.
We attach great importance to the protection of personal information of minors. If you are a minor under the age of 18, please read this privacy policy carefully under the guidance of your guardian, and use our services with the consent of your guardian and submit your personal information. If your guardian does not agree with this privacy policy, you should immediately stop using Xingtianwa's services and refuse to provide personal information. If you are a minor under the age of fourteen, please notify your guardian to read and accept our "Xingtianwa Children's User Privacy Policy" and seek your advice before you use Xingtianwa services and submit personal information the consent and guidance of the guardian. For children's personal information collected with the guardian's consent, we will only use or disclose the information within the scope permitted by laws and regulations, the guardian's explicit consent or the protection of children's users. For personal information provided by child users without the consent of the guardian, we will delete the relevant information as soon as possible after receiving the notification from the guardian.
We may revise this Privacy Policy from time to time, and the revised Privacy Policy will be announced through the Xingtianwa platform or notified to you in other appropriate ways before the revision takes effect. In such cases, by continuing to use our services, you agree to be bound by the revised Privacy Policy.
1. The signing, entry into force, performance and dispute resolution of this Privacy Policy shall be governed by the laws of the People's Republic of China.
2. Disputes related to this agreement shall be settled through friendly negotiation. If the negotiation fails, the dispute will be submitted to the court with jurisdiction where the company is located for settlement.
If you have any questions or complaints or reports, you can contact us through the following methods.
Hangzhou Tianwa Network Technology Co., Ltd.
Address: Floor 15, Longwei Building, No. 17 Jugong Road, Binjiang District, Hangzhou, China
Email: xingTianWa@163.com
Tel: 086-571-86805591 or 086-571-88002190